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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    General Problems with Downloaded Software


    When trying to start a physical or downloaded game on Nintendo Switch, there is a long load time, a long lag, the console freezes, or it will not respond.

    Additional Information:

    If a specific error code or error message is displayed, search for it within the knowledge base and follow the steps therein.

    Possible Solutions:

    • Restart the Nintendo Switch console by holding down the POWER Button for at least three seconds, then select "Power Options" > "Restart."
      • If the console is not responding, hold down the POWER Button for twelve seconds in order to force the console to shut down. Then power it on again.
    • Perform a system update.
    • Check for any software updates for the problematic game.
    • Check for corrupt data.
    • Delete the problematic software and then redownload it.
    • If the issue persists and a microSD card is being used with the console, try the following:

    Situation Not Resolved:

    If the issue persists, please contact us for support.

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