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General Customer Service


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Nintendo Account and My Nintendo

For all queries related to Nintendo Account, My Nintendo: Write us an email

My Nintendo Store, Nintendo eShop and Nintendo Switch Online

For all queries related to My Nintendo Store, Nintendo eShop, Nintendo Switch Online: Write us an email

Parental Controls master key for Nintendo Switch

If you need a Parental Controls master key for Nintendo Switch: Click here

Official Nintendo UK Store

For all queries related to the Official Nintendo UK Store: Click here

Nintendo Smart Device Applications

Mario Kart Tour: FAQ

Dr. Mario World: FAQ

Fire Emblem Heroes: FAQ

Super Mario Run: FAQ

Dragalia Lost: FAQ

If the FAQ did not help, we kindly invite you to use the in-app support.

For all other enquiries:

Write us an email

Want to chat? (If a new window doesn't open, please deactivate your pop-up blocker.)

Please note: the following topics cannot be handled by Chat Support, please refer to the above options.

  • Nintendo Account
  • My Nintendo, My Nintendo Store Orders, Nintendo eShop, Nintendo Switch Online
  • Request for a Nintendo Switch Parental Control Masterkey
  • Official Nintendo UK Store Orders
  • Nintendo Smart Device Applications

Live Chat opening hours:

Monday to Friday from 9 am to 5:30 pm
Saturday from 9 am to 1:30 pm

For more information about how we use your information in connection with the Nintendo UK Consumer Support website, please refer to our Privacy Policy.

Additional Information:

Nintendo Customer Support
PO Box 4678

Please note this is not the address of the Nintendo Repair Centre.