We are looking for a(n)

Junior Technician Product Support (m/f)

City: Frankfurt am Main, Germany

Tasks

  • ROM verification check and paperwork preparation for all Nintendo of Europe Lotcheck and 3rd Party submissions
  • Resolving submission issues by providing technical support and troubleshooting assistance to customers
  • Keeping all Lotcheck check tools and submission requirements up-to-date by constantly monitoring support portals like NDP, Redmine, Jira etc.
  • Data transmission between Nintendo Japan, Nintendo Australia, Nintendo of Europe and its subsidiaries as well as external business partners
  • Software- and paperwork preparation for age rating agencies
  • Fair and event support with development hard- and software including Europe-wide event travelling
  • Preparation and distribution of 1st/2nd party and 3rd party preproduction development hard- and software for Nintendo of Europe, its subsidiaries and distributors as well as external business partners

Requirements

  • Degree in Computer Sciences or comparable qualification
  • Excellent computer skills and profound network knowledge
  • Very good written and spoken English language skills; Japanese or another European language skill would be a plus
  • Demonstrated experience in communication and customer service skills
  • Working with the utmost care and ability to work independently, as well as problem solving and consistent decision making skills
  • Readiness for frequent travelling especially during event peak seasons and on weekend/bank holidays
  • High level of team spirit, reliability, willingness and ability to work with deadlines

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

Level up!

Thanks to our products Nintendo Switch and Nintendo 3DS, we are one of the leading manufacturers of video games and consoles in the field of Interactive Entertainment. Our intention is to reach everyone with our products – regardless of age, gender or experience with games. A strong and motivated team, superior quality, new concepts, the creative development and implementation of game ideas, combined with a sophisticated sales strategy, enable us to constantly surprise you with new and innovative products.