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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Image Thumbnail displays as ''?'' icon

    Photos and video displayed as a "?" in the preview mode are not compatible with the Wii console and cannot be viewed. The Photo Channel can display or play files in the following formats and sizes:

    • Image Files:
      Format: JPEG, baseline only
      Size: Up to 8192x8192
    • Video Files:
      Format: AVI files encoded as motion JPEG
    • Audio Files:
      Format: AAC (.m4a)

      For more information about the audio files in the Photo Channel, click here.

    Please Note the Following:

    • Some files in the above formats may not work with the Photo Channel.
    • The audio components of some video files may not be playable.
    • Using an SD Card with slow transfer speed may result in longer load times or irregular video playback.