Unable to read the disc

Applies to: Wii


Ensure that you are properly loading a Game Disc.

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If your console is placed vertically, the disc label will face to the right.

If your console is placed horizontally, the disc label will face upwards. If you know you are inserting the Game Disc correctly, but are still have problems with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here). If after reading the above information you are still unable to play a Game Disc, please click here to get in contact with our Consumer Support department.

Please note that Wii systems bought in 2011 or later may not be compatible with Nintendo GameCube software, and accessories that use the Nintendo GameCube Controller Sockets. Click here to find out how to identify if a Wii is compatible with Nintendo GameCube software and accessories.