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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services



    The Wii Console has been blocked from accessing Nintendo Wi-Fi Connection because of a violation to the Wii Network Services Agreement. You can find the Wii Network Services Agreement by clicking here.

    If you want to address the issue, please send us the following information:

    • Name
    • Address
    • Serial No. of the console (you can find this on the underside of the console, next to the bar code)
    • The Mac address of the console (you can find this under System Settings, under Internet)

    You can find the necessary contact details on the contact page.