Applies to: Wii U
This error code indicates that there may be a problem with your network environment.
If you are using a public network, this could be the cause of your issue and in some cases it might be difficult to fix it without contacting the network administrator. If you are using a secure/personal network, please try the following before contacting Customer Support.
Is your Wii U system up to date? Please follow the instructions below to see if your device is running the latest system version.
a) Select System Settings on the Wii U Menu.
b) Scroll to the right and find System Update, then tap the icon.
c) Tap Update to begin the update. If you receive a message telling you that your system is already up to date, tap OK to end the process. If it shows a version you can install, follow the instructions to proceed with the system update.
Please note: please make sure to keep the Wii U GamePad plugged in during the update as it may take a while.
a) Go to System Settings on the Wii U Menu.
b) Select Internet icon (A Button to confirm) > Connect to the Internet > then Connection List.
c) Select your internet connection, and then Connection Test.
d) The result shows if there are any connection problems either between your Wii U and your network device, or with the internet. Please also take a note of the Support Code on the bottom-right corner of the screen (if one displays), as you might need it when you Contact Us.
For ALL TYPES of connection problems
If the solutions suggested above don’t solve your issue, please Contact Us with the following information:
More about: Error Codes
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