Support

Get support for your Nintendo systems, software and services

Important Notice

Dear customers,

We are working hard to maintain high customer service standards during the current challenging times, but please understand that there may be delays in responses to messages and processing repairs.

We would like to express our concern and support for all those affected by the COVID-19 outbreak during this challenging time.

Thank you for your understanding and for your patience.

To reach us during this time, please check our contact page.

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Support for Nintendo Switch

The official Support website for Nintendo Switch. Let's help you out and get you back into the game.
Nintendo 3DS Family Support

The official Support website for all systems in the Nintendo 3DS Family, including New Nintendo 3DS XL, Nintendo 2DS and New Nintendo 2DS XL.

Repairs

Find out what you can do if your console needs to be repaired.
Joy-Con
Nintendo Switch Parental Controls PIN Reset

Nintendo’s Parental Controls PIN reset tool will generate a master key to reset the Parental Controls PIN on your Nintendo Switch console.
Support for Nintendo Account

Answers to the most frequently asked questions about Nintendo Account.
Support for My Nintendo

Answers to the most frequently asked questions about My Nintendo.
General Customer Service

We are always happy to help!
Animal Crossing: New Horizons
Fortnite
Pokémon HOME

All support sections

Parents

Nintendo UK's official site for parents contains valuable info for parents who want to learn more about video games and Nintendo systems
Purchasing Support

Answers to the most frequently asked questions about purchasing options on the Nintendo website.