Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

Nintendo eShop Pre-Order was Cancelled

Additional Information

A pre-order can be cancelled for several reasons, including if:

  • It was cancelled manually by the user who placed it.
  • You set up the pre-order to use Nintendo eShop funds but funds were insufficient at the time of payment (starting from seven days before the software’s release date).
  • You chose to use a credit card or PayPal account as the payment method for the pre-order, but payment could not be processed because the credit limit had been reached or the card had expired.
  • The Nintendo Account that was used to place the pre-order has been deleted or is no longer eligible to make purchases.
  • The age rating for the software changed and the the user who placed the pre-order is no longer able to purchase it due to Parental Controls settings.
  • A server error occurred when payment was being processed.
  • The Nintendo Account that was used to place the pre-order is no longer linked to Nintendo Switch console. If the software has not been released or it has been 60 days or less since its release date, the pre-order is merely suspended and can be reinstated by following our steps for when a Pre-Order is Suspended.

What to do