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    Unable to Redeem a Nintendo Switch Game Voucher

    The information in this article can help when you receive an error while trying to redeem a Nintendo Switch Game Voucher.


    • Vouchers can only be redeemed on the same Nintendo Account that purchased them.
    • Nintendo Switch Game Vouchers can only be redeemed on a Nintendo Account with an active Nintendo Switch Online membership that is not a free trial.
    • Vouchers can only be redeemed in the same region where they were purchased.
    • A voucher cannot be used for a pre-order if it expires before the release date for the product.

    What to Do:

    Situation Not Resolved:

    If the issue persists, please contact our Customer Support.