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Unable to Redeem a Nintendo Switch Game Voucher

The information in this article can help when you receive an error while trying to redeem a Nintendo Switch Game Voucher.


  • Vouchers can only be redeemed by the same Nintendo Account that was used to purchase them.
  • Nintendo Switch Game Vouchers can only be redeemed by a Nintendo Account with an active Nintendo Switch Online membership that is not a free trial.
  • Vouchers can only be redeemed in the same region where they were purchased.

What to Do:

Situation Not Resolved:

If the issue persists, please contact our Customer Support.