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    Unable to Detach the Joy-Con From The Joy-Con Strap

    Description:

    The Joy-Con strap cannot be detached from the Joy-Con controller.

    What to Do:

    The Joy-Con straps are positioned properly when the - Button on the Joy-Con (L) is aligned with the "-" symbol on one of the Joy-Con straps, and the the + Button on the Joy-Con (R) is aligned with the "+" symbol on the other Joy-Con strap, as shown below:

    hac_photo_joycon_wriststrap_correct_place.jpg

    • If the Joy-Con and Joy-Con strap are connected as shown above, to detach the Joy-Con strap, .
      1. Ensure the slide lock at the bottom of the Joy-Con strap is in the “unlock” position.
        hac_photo_joycon_wriststrap_unlock.jpg
      2. Carefully slide the Joy-Con downward.
        • To detach the Joy-Con strap, it is not necessary to press the release button on the back of the Joy-Con controller.
        hac_photo_joycon_wriststrap_remove.jpg
    • If the Joy-Con and Joy-Con strap are not connected as shown above, click here for steps on how to separate them.

    Situation Not Resolved:

    In the event that one or both of the Joy-Con controllers cannot be detached from the Joy-Con straps, the affected Joy-Con controller(s) and Joy-Con strap(s) will need to be repaired.

    Please click here to book a repair.