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Unable to Capture Screenshots

Description:

  • You are unable to capture screenshots on the Nintendo Switch console.
  • A message is displayed indicating that you must free up space in order to capture screenshots.
  • There is no response when pressing the Capture Button.

What to Do:

Which are you using?


  1. Remove the Nintendo Switch console from the dock and attach the Joy-Con controllers.
  2. While on the HOME Menu, press the Capture Button on the left Joy-Con controller.
    • If a message is received about needing to free up space, you can do the following:
      • Archive downloaded software.
      • Insert a microSD card to save new screenshots or to copy over screenshots from the system memory.
    • If the issue happens only while using a specific application, it’s possible that the Capture Button is not compatible with that application. Check the software manual.
  3. If you have verified that the intended application is compatible with the Capture Button, try testing the application using a different Joy-Con controller.
    • If a second left Joy-Con works correctly on the console, the original left Joy-Con will need to be repaired.

      Please contact us for support by clicking here.

Situation Not Resolved:

If there is no response with another left Joy-Con, then the Nintendo Switch console will need to be repaired. For testing purposes, include the non-working left Joy-Con controller.

Please click here to begin the repair process.

While on the HOME Menu, press the Capture Button.

  • If a message is received about needing to free up space, you can do the following:
    • Archive downloaded software.
    • Insert a microSD card to save new screenshots to, or copy over screenshots from the system memory.
  • If the issue happens only while using a specific application, it’s possible that the Capture Button is not compatible with that application. Check the software manual.

Situation Not Resolved:

If you have verified that the intended application is compatible with the Capture Button, but the issue persists, the Nintendo Switch Lite system will need to be repaired.

Please click here to begin the repair process.