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Unable to Adjust Volume on the Console

Description:

  • You are unable to adjust the volume on a console in the Nintendo Switch family.
  • One or both of the volume buttons are not responding on a console in the Nintendo Switch family.

Which are you using?


Additional Information:

While the console is docked, the sound from the console speakers will automatically shut off.

What to Do:

  1. Ensure your console has the latest system version.
  2. With the console undocked, unplug any headphones that might be inserted.
    • If the setting "Mute when Headphones are Disconnected" is turned on, when you unplug headphones, the sound from the console's speakers will be muted until the volume buttons are pressed or until this setting is manually turned off.
    • To manually turn this setting off, select "System Settings" > "System" > "Mute when Headphones are Disconnected".
  3. Restart the console by holding down the POWER Button for at least 3 seconds, then selecting "Power Options" and "Restart".
  4. Start a game or application and turn up the volume by pressing the volume up button on the console, or adjust the volume from the Quick Settings screen.
    hac-photo-console_power_volume_buttons.jpg
    • When the console is undocked and either of the volume buttons is pressed, the volume level indicator will be momentarily displayed on the top left corner of the LCD screen.
  5. If the issue persists, try using a different game or application.

Situation Not Resolved:

If the volume level indicator is not momentarily displayed when either of the volume buttons is pressed, or if the volume cannot be adjusted using the volume buttons or from the Quick Settings screen, the Nintendo Switch console will need to be repaired.

What to Do:

  1. Ensure your system has the latest system version.
  2. Unplug any headphones from the system.
    • If the setting "Mute when Headphones are Disconnected" is turned on, when you unplug headphones, the sound from the system's speakers will be muted until the volume buttons are pressed or until this setting is manually turned off.
    • To manually turn this setting off, select "System Settings" > "System" > "Mute when Headphones are Disconnected".
  3. Restart the system by holding down the POWER Button for at least 3 seconds, then selecting "Power Options" and "Restart".
  4. Start a game or application and turn up the volume by pressing the volume up button on the system, or adjust the volume from the Quick Settings screen.
  5. If the issue persists, try using a different game or application.

Situation Not Resolved:

If the volume level indicator is not momentarily displayed when either of the volume buttons are pressed, or if the volume cannot be adjusted using the volume buttons or from the Quick Settings screen, the Nintendo Switch Lite system will need to be repaired.