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    Only the Audio Plays During Playback of Captured Videos

    Description:

    • At times only the audio plays during the playback of a captured video.
    • When this issue occurs, the length of the captured video may be longer than 30 seconds

    Additional Information:

    Updating your console to version 5.0.0 or higher will help prevent this issue from reoccurring.

    Important:

    If the issue has already occurred on a captured video file, the only option is to delete it and capture a new video.

    What to Do:

    1. Save your game progress, then close the software in which the video was captured.
    2. Perform a system update, then restart your console by holding down the POWER Button for three seconds, then selecting "Power Options" > "Restart".
    3. Capture a new video.

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