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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Game Read Issues, Including Error Message: The Game Card Is Not Inserted (Occurs With a Single Game)

    What to do

    1. Ensure your console is running the latest system version.
    2. Check for any available software updates for the problematic game card.

    Is this issue still occurring?

    If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

    Who is the publisher of the game?

    If the game card still cannot be read, the game card can be replaced by the retailer where you have purchased it, if purchased less than 30 days ago. Nintendo does not provide any warranty for game cards and game cards cannot be repaired.

    If the game card still cannot be read, contact the Licensee for assistance.