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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2813-9258

    The information in this article can help you when, while trying to redeem a Nintendo eShop prepaid card or a download code in Nintendo eShop for Nintendo Switch, error code 2813-9258 is displayed.

    Note: This error indicates that there is likely a temporary service outage related to Nintendo eShop.

    What to do

    • Visit Nintendo's Network Status page and check for any posted service maintenance or outages.
    • Once the Nintendo eShop maintenance has ended, try to connect to Nintendo eShop again.

    Situation not resolved

    If there is no maintenance or outage posted, and you have experienced this issue for an extended amount of time, please contact us for additional support.