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Error Code: 2811-6002

The information in this article can help you when:

  • When attempting to download a game or content from Nintendo eShop for Nintendo Switch, error code 2811-6002 is displayed.
  • When accessing Nintendo eShop to enter a download code, you receive the error message: "There are no products being distributed at this time."

What to Do:

  1. Close Nintendo eShop and return to the HOME Menu.
  2. Select the Nintendo eShop icon on the HOME Menu to re-open Nintendo eShop.
  3. Select the user icon linked to the Nintendo Account you wish to download the content for.
  4. Select "Redeem Code" and enter the 16-digit download code.
  5. When the content has finished downloading, open the game from the HOME Menu.
    • If you downloaded DLC, you may need to restart the game in order to access the content.

Situation not resolved

If you receive a different error code or message after entering the download code, search our knowledge base for the new error and follow our troubleshooting steps.

If this error persists, please contact us for further support.