Error Code: 2216-5000
The information in this article can help if you attempt to transfer a user or save data to another Nintendo Switch console and receive the error code 2216-5000.
This error occurs while transferring a user or save data if there is a communication failure between the source Nintendo Switch console and the target Nintendo Switch console.
What to do
- Install the latest system update on both Nintendo Switch consoles.
- Ensure that the source console and the target console have their Joy-Con controllers attached and are close to each other.
- Begin the user transfer or save data transfer again.
Did the error occur again with the new transfer attempt?
If this information resolved your issue, then you’re all set! Be sure to check out the official Nintendo website for all the latest news and information about Nintendo’s products.
Are the source and target consoles able to connect to the internet and/or perform local communication?
If the error code persists, both the Nintendo Switch consoles will need to be sent in for repair.
Please click here to book a repair.
Follow the steps below to improve the signal strength of your wireless network.
- Check the location and distance of your wireless router.
The further a device is from your wireless router, the weaker its signal strength will be. If your wireless signal has to pass through any walls or floors, this will also weaken the wireless signal strength. Move the router to a central location within your home and as close to your console as possible.
Additionally, if your router is on the floor, moving it to a higher location can improve the signal strength. - Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.
Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away. - If a Bluetooth audio device is connected to your Nintendo Switch console, connect to a different frequency band or disconnect from the device.
Some Bluetooth audio devices may cause interference with the 2.4GHz frequency band used by many routers.
- If your router supports 5GHz frequency band, set up a new internet connection to the 5GHz band.
- Disconnect your Bluetooth audio device and try pairing a different device, or use wired audio.
- Change the wireless channel your router is broadcasting on.
Wireless routers can broadcast on a variety of channels. Sometimes a specific wireless channel may experience interference from other devices or routers nearby.
Did these troubleshooting steps resolve the issue?
If this information resolved your issue, then you’re all set! Be sure to check out the official Nintendo website for all the latest news and information about Nintendo’s products.
If the error code persists, both the Nintendo Switch consoles will need to be sent in for repair.
Please click here to book a repair.