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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Touch Screen Is Not Responding


    • The console screen on the Nintendo Switch console does not respond to the touch.


    • The Nintendo Switch console uses a capacitive touchscreen designed to be used with your finger. It will not work with styli from previous Nintendo products.
    • Although there are a large number of capacitive styli available on the market, we do not recommend using these accessories as some may not work properly.

    What to Do:

    1. Power off the Nintendo Switch console and remove any screen protectors on it.
    2. Clean the console screen using a soft, dry cotton cloth.
      • Do not use solvents or cleaners of any kind.
    3. Power on the console and run the touch screen test.
      • Be sure to use your finger and not a stylus.

    Situation Not Resolved:

    If the touch screen is still not responding, the console will need to be repaired.

    Please click here to book a repair.