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Super NES Controller Does Not Respond Correctly

The information in this article can help you when:

  • The buttons or +Control Pad on the Super Nintendo Entertainment System Controller do not respond or respond incorrectly on a console in the Nintendo Switch family.
  • The characters move on their own, drift, or there is an input lag with the Super NES Controller.

Important:

The Super NES Controller is designed to work with Nintendo Entertainment System – Nintendo Switch Online and Super Nintendo Entertainment System – Nintendo Switch Online software. Although it's possible that this controller can be used to navigate menus on a Nintendo Switch console and even play other games, we cannot ensure that all in-game options and features are supported.

Which console are you using?


What to do

  1. Verify that you are using the Super NES Controller, model number HAC-042. The model number can be found on the back of the controller.
    • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
  2. Verify that you are using the NES – Nintendo Switch Online or Super NES – Nintendo Switch Online software.
    • If you are using two Super NES Controllers, only player one can navigate the Game Selection menu.
  3. Ensure you have downloaded and installed any available software updates for Super NES – Nintendo Switch Online prior to starting a game from that library.
  4. If the issue persists, try the following:
    • Ensure your console has the latest system version.

      If the console is already up to date, restart it by holding down the for three seconds, then selecting "Power Options" and "Restart".

    • Delete the pairing information for any wireless controllers, then pair the Super NES Controller to the console.
    • Reset the Super NES Controller.

      Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

    • Ensure that the battery charge is not depleted on the Super NES Controller.

      The approximate battery charge can be checked by going to the HOME Menu and then selecting Controllers.

    • Check for wireless interference.

      Ensure that the console is not placed behind a TV, under a metal object or within approximately one metre of other wireless devices, such as wireless speakers, cordless phones, etc.

    • Test the controller buttons.

Situation not resolved

If the issue persists with a specific button or buttons, the Super NES Controller will need to be repaired.

Please contact us for support.

What to do

  1. Verify that you are using the Super NES Controller, model number HAC-042. The model number can be found on the back of the controller.
    • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
  2. Verify that you are using the NES – Nintendo Switch Online or Super NES – Nintendo Switch Online software.
    • If you are using two Super NES Controllers, only player one can navigate the Game Selection menu.
  3. Ensure you have downloaded and installed any available software updates for Super NES – Nintendo Switch Online prior to starting a game from that library.
  4. If the issue persists, try the following:
    • Ensure your system has the latest system version.

      If the system is already up to date, restart it by holding down the POWER Button for three seconds, then selecting "Power Options" and "Restart".

    • Delete the pairing information for any wireless controllers, then pair the Super NES Controller to the system.
    • Reset the Super NES Controller.

      Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

    • Ensure that the battery charge is not depleted on the Super NES Controller.

      The approximate battery charge can be checked by going to the HOME Menu and then selecting Controllers.

    • Check for wireless interference.

      Ensure that the system is not placed behind a TV, under a metal object or within approximately one metre of other wireless devices, such as wireless speakers, cordless phones, etc.

    • Disable console button input, then test the buttons on the Super NES Controller.

Situation not resolved

If the issue persists with a specific button or buttons, the Super NES Controller will need to be repaired.

Please contact us for support.