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    SEGA Mega Drive Control Pad Does Not Respond Correctly

    The information in this article can help you if:

    • The buttons on the SEGA Mega Drive Control Pad do not respond or respond incorrectly on a Nintendo Switch console.
    • There is input lag with the SEGA Mega Drive Control Pad.

    Important

    • The SEGA Mega Drive Control Pad is designed to be used with the SEGA Mega Drive – Nintendo Switch Online classic game library. Although it's possible that this controller can be used to navigate Nintendo Switch menus and even play other games, we cannot ensure that all in-game options and features will be supported.

    Which console or system are you using?

    1. Verify that you are using the SEGA Mega Drive Control Pad, model HAC-046. The model number can be found on the back of the controller.
      • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
    2. Verify that you are using the SEGA Mega Drive – Nintendo Switch Online software.
      • If you are using two SEGA Mega Drive Control Pads, only player one can navigate the game selection menu.
    3. Ensure that you have downloaded and installed any available software updates for SEGA Mega Drive – Nintendo Switch Online prior to starting a game from that library.
    4. If the issue persists, try the following:
      • Ensure that your console has the latest system version.

        If the console is already up to date, restart it by holding down the POWER Button for three seconds, then selecting Power Options and Restart.

      • Delete the pairing information for any wireless controllers, then pair the SEGA Mega Drive Control Pad to the console.
      • Reset the SEGA Mega Drive Control Pad.

        Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

      • Ensure that the battery charge is not depleted on the SEGA Mega Drive Control Pad.

        The approximate battery charge will be displayed by going to the HOME Menu and then selecting Controllers.

      • Check for wireless interference.

        Ensure that the console is not placed behind a TV, under a metal object or within about a metre of other wireless devices, such as wireless speakers, cordless phones, etc.

      • Test the controller buttons.

    Situation Not Resolved:

    If the issue persists with a specific button or buttons, the SEGA Mega Drive Control Pad will need to be repaired.

    Please click here to book a repair.

    1. Verify that you are using the SEGA Mega Drive Control Pad, model HAC-046. The model number can be found on the back of the controller.
      • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
    2. Verify that you are using the SEGA Mega Drive – Nintendo Switch Online software.
      • If you are using two SEGA Mega Drive Control Pads, only player one can navigate the game selection menu.
    3. Ensure that you have downloaded and installed any available software updates for SEGA Mega Drive – Nintendo Switch Online prior to starting a game from that library.
    4. If the issue persists, try the following:
      • Ensure that your console has the latest system version.

        If the console is already up to date, restart it by holding down the POWER Button for three seconds, then selecting Power Options and Restart.

      • Delete the pairing information for any wireless controllers, then pair the SEGA Mega Drive Control Pad to the console.
      • Reset the SEGA Mega Drive Control Pad.

        Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

      • Ensure that the battery charge is not depleted on the SEGA Mega Drive Control Pad.

        The approximate battery charge will be displayed by going to the HOME Menu and then selecting Controllers.

      • Check for wireless interference.

        Ensure that the console is not placed behind a TV, under a metal object or within about a metre of other wireless devices, such as wireless speakers, cordless phones, etc.

      • Test the controller buttons.

    Situation Not Resolved:

    If the issue persists with a specific button or buttons, the SEGA Mega Drive Control Pad will need to be repaired.

    Please click here to book a repair.

    1. Verify that you are using the SEGA Mega Drive Control Pad, model HAC-046. The model number can be found on the back of the controller.
      • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
    2. Verify that you are using the SEGA Mega Drive – Nintendo Switch Online software.
      • If you are using two SEGA Mega Drive Control Pads, only player one can navigate the game selection menu.
    3. Ensure that you have downloaded and installed any available software updates for SEGA Mega Drive – Nintendo Switch Online prior to starting a game from that library.
    4. If the issue persists, try the following:
      • Ensure that your system has the latest system version.

        If the system is already up to date, restart it by holding down the POWER Button for three seconds, then selecting Power Options and Restart.

      • Delete the pairing information for any wireless controllers, then pair the SEGA Mega Drive Control Pad to the system.
      • Reset the SEGA Mega Drive Control Pad.

        Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

      • Ensure that the battery charge is not depleted on the SEGA Mega Drive Control Pad.

        The approximate battery charge will be displayed by going to the HOME Menu and then selecting Controllers.

      • Check for wireless interference.

        Ensure that the system is not placed behind a TV, under a metal object or within about a metre of other wireless devices, such as wireless speakers, cordless phones, etc.

      • Disable Console Button Input, then test the buttons on the SEGA Mega Drive Control Pad.

    Situation Not Resolved:

    If the issue persists with a specific button or buttons, the SEGA Mega Drive Control Pad will need to be repaired.

    Please click here to book a repair.

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