Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

Nintendo Switch System Update Notice


After installing the system update planned for 19 September 2018 (Wednesday), it will no longer be possible to unlink your Nintendo Account from your Nintendo Switch user.

Prior to this change, it is important to confirm that your Nintendo Account or your child’s Nintendo Account is linked to the correct user.

  • To learn more about Nintendo Account for your child, please click here.

By ensuring that your Nintendo Account is linked to the correct user, you will be able to appropriately manage your save data, Nintendo Switch Online membership, and Nintendo eShop content.

How to Check

  1. You can check the linked Nintendo Account for each user from their user page > User Settings > Linked Nintendo Account. Part of the Nintendo Account holder's email and nickname will display.
  2. If you are not sure if the user is linked to the correct Nintendo Account, check the following:
    • On the Nintendo Account website, sign in and select the Shop Menu option on the left. Compare your current balance and total My Nintendo Gold Points with those on the Nintendo eShop on your Nintendo Switch console.
    • If you are still not sure, compare the digital software on your Nintendo Switch console with your Purchase History on the Shop Menu or check to see if you have received purchase confirmation emails.

Unlinking your Nintendo Account

You will be able to unlink prior to 19 September 2018 (Wednesday). For instructions, click here.