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Error Code: 9001-0221

The information in this article can help you when you're unable to purchase a Nintendo Switch Online family membership and you receive the error code 9001-0221.

What to Do:

  1. Select your user icon in the top-right corner, then select "Sign Out" to sign out of your Nintendo Account.
  2. Sign back in using the Nintendo Account you wish to use to purchase the Nintendo Switch Online membership.
  3. Return to the Nintendo Switch Online membership purchase screen and choose the family membership to attempt to purchase it again.

Situation not resolved

If the issue persists, please contact us for additional support.