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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    My Repair Parcel Is Damaged

    Read the information in this article to learn what to do when a repair parcel arrives damaged.

    Please select your country of residence to check the information that applies to it.

    UK or Ireland

    • If you have used our repairs services and the shipment containing your product has arrived damaged, please contact us here.
    • If you are already using the contact form, please select “Contact Nintendo Support” and provide us with the following information in addition to your name and email address:
      • RMA Number
      • Shipment Tracking Number
      • Photos of the parcel and products (Only the following file and image types are allowed: JPEG, PNG and PDF. The file size must be 4.75MB or less.)

    Germany, Austria, or Switzerland

    If you used our repair service and the parcel was damaged when you received it, please contact our Customer Support here.

    If you are already using the contact form, please select "Contact Nintendo Support" and tell us your name and email address, as well as the repair number and parcel number. A photo of the damaged parcel would also be very helpful (either as a JPEG, PNG or PDF file with a maximum file size of 4.75 MB).

    Italy

    • If you have used our repairs services and the shipment containing your product has arrived damaged, please contact us here.
    • If you are already using the contact form, please select “Contact Nintendo Support” and provide us with the following information in addition to your name and email address:
      • RMA Number
      • Shipment Tracking Number
      • Photos of the parcel and products (Only the following file and image types are allowed: JPEG, PNG and PDF. The file size must be 4.75MB or less.)

    France

    The information is not available for this country, please contact us about this topic here.

    If you are already using our contact form, please select "Contact Nintendo Support" and tell us your name and email address, as well as the repair number (if known) and parcel number (if known).

    Spain or Portugal

    If you have used our repairs services and the shipment containing your product has arrived damaged, please contact our Customer Support here.

    If you are already using the contact form, please select "Contact Nintendo Support" and tell us your name and email address, as well as the repair number and parcel number. A photo of the damaged parcel would also be very helpful (either as a JPEG, PNG or PDF file with a maximum file size of 4.75 MB).

    The information is not available for this country, please contact us about this topic here.

    If you are already using our contact form, please select "Contact Nintendo Support" and tell us your name and email address, as well as the repair number (if known) and parcel number (if known).

    Russia

    • If you have used our repairs services and the shipment containing your product has arrived damaged, please contact us here.
    • If you are already using the contact form, please select “Contact Nintendo Support” and provide us with the following information in addition to your name and email address:
      • Shipment Tracking Number
      • Photos of the parcel and products (Only the following file and image types are allowed: JPEG, PNG and PDF. The file size must be 4.75MB or less.)