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Joy-Con Not Responding or Responding Incorrectly When Used Wirelessly

Description:

  • When using the Joy-Con controllers wirelessly, the characters seem to move on their own or do not respond correctly.
  • When used wirelessly, the Joy-Con controllers respond intermittently.
  • The Joy-Con controller appears to lose connection with the console.

What to Do:

Try these steps:

  1. Ensure your console has the latest system version.
  2. Ensure the Joy-Con controllers are charged.
  3. Decrease the distance between the Joy-Con and the Nintendo Switch console.
  4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
    • Behind a TV
    • Near an aquarium
    • Placed in or under a metal object
    • Pressed against a large amount of wires and cords
    • Within three to four feet (one to two meters) of another wireless device, such as a wireless speaker or a wireless access point.
  5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
    • Laptops, tablets, etc.
    • Wireless headsets
    • Wireless printers
    • Microwaves
    • Wireless speakers
    • Cordless phones
    • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

    In most cases it will be enough to move these devices three to four feet (1-1.5 meters) away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.