Get support for your Nintendo systems, software and services

Joy-Con Controllers Not Recognised or Not Registering While Attached to the Console


  • After attaching the Joy-Con controllers to the Nintendo Switch console, the console does not detect that they have been attached.
  • While on the HOME Menu or in the Controllers screen, the Joy-Con controllers are not registered as being attached to the console.
  • The Joy-Con controllers may work wirelessly while in TV mode or tabletop mode, but are not recognised while attached to the console.

What to Do:

  1. Ensure that your console has the latest system version.
    • If your console is already up to date, be sure to restart it by holding down the POWER Button for at least three seconds, then selecting "Power Options" > "Restart".
    • If you are unable to perform a system update due to the Joy-Con controllers not being recognised, you can use the touch screen to connect to the internet and enter the required fields.
  2. Detach the Joy-Con controllers from the console, and continue with the next steps by troubleshooting one controller at a time.
  3. Reset the Joy-Con by pressing the SYNC Button once. Then press any other button on the controller to power it on again.
  4. Attach the Joy-Con to the console, ensuring that it is correctly oriented and inserted all the way.
    • If the Joy-Con is still not recognised by the console, try to detach it from and reattach it to the console a couple times.
    • If at all possible, test another Joy-Con with the console.

Situation Not Resolved:

  • If another Joy-Con works with the console, then the non-working controller will need to be repaired.

  • If another Joy-Con is not recognised by the console, or if another Joy-Con is not available, then the Nintendo Switch console and the problematic Joy-Con controller(s) will need to be repaired.

Related categories