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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Issues with Nintendo Account Two-Step Verification Code

    The information in this article can help you when, after setting up 2-step notification requirement, you are unable to access the verification code required to sign in to your Nintendo Account.

    Additional Information:

    • Once 2-step verification is enabled, you will need to sign in using BOTH your password and a 6-digit code sent to your smart device via the Google Authenticator app.

    What to Do:

    • Launch the Google Authenticator application on your smart device. The 6-digit code is displayed on the app.
    • If the 6-digit code is not working on an Android phone, try using the Time sync feature:
      1. Open the Google Authenticator app.
      2. Tap the "more options" icon and then Settings.
      3. Tap Time correction for codes.
      4. Tap Sync now.
    • Click “Enter backup code” on the 2-Step Verification page during the sign-in process, and enter one of your 10 backup codes.
      • 10 backup codes were provided when the 2-step security was initially set up, with the direction to copy and save them to a safe place.
    • For general assistance with the Google Authenticator app, please see the “Help & Feedback” section of the application on your smart device.