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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Information on Changing a Nintendo Switch Online Membership Plan

    Important:

    • If you want to change the timeframe for your current membership, click here.

    Information:

    You can change your Nintendo Switch Online membership plan in various ways:

    • If you have a Nintendo Switch Online individual membership, you can change to a Nintendo Switch Online + Expansion Pack individual membership, a Nintendo Switch Online family membership or a Nintendo Switch Online + Expansion Pack family membership.
    • If you have a Nintendo Switch Online + Expansion Pack individual membership, you can change to a Nintendo Switch Online + Expansion Pack family membership.
    • If you have a Nintendo Switch Online family membership, you can change to a Nintendo Switch Online + Expansion Pack family membership.

    What change do you want to make to your Nintendo Switch Online membership?

    What type of membership do you currently have?

    Do you want to change to a Nintendo Switch Online family membership or a Nintendo Switch Online + Expansion Pack family membership?

    If you already have a Nintendo Switch Online individual membership and want to change to a Nintendo Switch Online family membership, you can use the remaining days of your Nintendo Switch Online individual membership as a discount to purchase a Nintendo Switch Online family membership, up to the full cost of the Nintendo Switch Online family membership.

    The value of your discount is based on the number of remaining days in your Nintendo Switch Online individual membership.

    To purchase a Nintendo Switch Online family membership, you must be aged 18 or older.

    Follow the steps below to use your remaining Nintendo Switch Online individual membership days to purchase a Nintendo Switch Online family membership at a discounted price:

    1. Select Nintendo eShop on the HOME Menu to launch Nintendo eShop.
    2. Select the account that has the individual membership.
    3. Select Nintendo Switch Online on the left side of the screen.
    4. Select View/Change Membership to see the current membership pricing and plans, including the regular price of a Nintendo Switch Online family membership and the price you will pay after your discount is applied.
    5. Select Proceed to Purchase next to the Nintendo Switch Online family membership pricing.
    6. Choose whether to activate automatic renewal.
    7. If you chose to activate automatic renewal, review the on-screen information on automatic renewal and select the payment method you will use to set up automatic renewal.
    8. Review the discounted pricing and additional information on automatic renewal. By default, your available Nintendo eShop funds will be used for the payment. If you do not have enough funds, select the payment method you will use to complete the purchase.
    9. Check Agree if prompted, then follow the instructions on screen to complete the purchase.
    10. Your remaining Nintendo Switch Online individual membership time will be removed and you will begin your Nintendo Switch Online family 12-month membership.

    For additional assistance with your membership plan, please contact us.

    If you already have a Nintendo Switch Online individual membership and want to change to a Nintendo Switch Online + Expansion Pack family membership, you can use the remaining days of your Nintendo Switch Online individual membership as a discount to purchase a Nintendo Switch Online + Expansion Pack family membership.

    The value of your discount is based on the number of remaining days in your Nintendo Switch Online individual membership.

    To purchase a Nintendo Switch Online + Expansion Pack family membership, you must be aged 18 or older.

    Follow the steps below to use your remaining Nintendo Switch Online individual membership days to purchase a Nintendo Switch Online + Expansion Pack family membership at a discounted price:

    1. Select Nintendo eShop on the HOME Menu to launch Nintendo eShop.
    2. Select the account that has the individual membership.
    3. Select Nintendo Switch Online on the left side of the screen.
    4. Select View/Change Membership to see the current membership pricing and plans, including the regular price of a Nintendo Switch Online + Expansion Pack family membership and the price you will pay after your discount is applied.
    5. Select Proceed to Purchase next to the Nintendo Switch Online + Expansion Pack family membership pricing.
    6. Choose whether to activate automatic renewal.
    7. If you chose to activate automatic renewal, review the on-screen information on automatic renewal and select the payment method you will use to set up automatic renewal.
    8. Review the discounted pricing and additional information on automatic renewal. By default, your available Nintendo eShop funds will be used for the payment. If you do not have enough funds, select the payment method you will use to complete the purchase.
    9. Check Agree if prompted, then follow the instructions on screen to complete the purchase.
    10. Your remaining Nintendo Switch Online individual membership time will be removed and you will begin your Nintendo Switch Online + Expansion Pack family membership.

    For additional assistance with your membership plan, please contact us.

    Important:

    If you have a Nintendo Switch Online + Expansion Pack individual membership, it is not possible to change to a Nintendo Switch Online family membership, only a Nintendo Switch Online + Expansion Pack family membership.

    If you already have a Nintendo Switch Online + Expansion Pack individual membership and want to change to a Nintendo Switch Online + Expansion Pack family membership, you can use the remaining days of your Nintendo Switch Online + Expansion Pack individual membership as a discount to purchase a Nintendo Switch Online + Expansion Pack family membership, up to the full cost of the Nintendo Switch Online + Expansion Pack family membership.

    To purchase a Nintendo Switch Online + Expansion Pack family membership, you must be aged 18 or older.

    Follow the steps below to use your remaining Nintendo Switch Online + Expansion Pack individual membership days to purchase a Nintendo Switch Online + Expansion Pack family membership at a discounted price:

    1. Select Nintendo eShop on the HOME Menu to launch Nintendo eShop.
    2. Select the account that has the Nintendo Switch Online + Expansion Pack individual membership.
    3. Select Nintendo Switch Online on the left side of the screen.
    4. Select View/Change Membership to see the current membership pricing and plans, including the regular price of a Nintendo Switch Online + Expansion Pack family membership and the price you will pay after your discount is applied.
    5. Select Proceed to Purchase next to the Nintendo Switch Online + Expansion Pack family membership pricing.
    6. Choose whether to activate automatic renewal.
    7. If you chose to activate automatic renewal, review the on-screen information on automatic renewal and select the payment method you will use to set up automatic renewal.
    8. Review the discounted pricing and additional information on automatic renewal. By default, your available Nintendo eShop funds will be used for the payment. If you do not have enough funds, select the payment method you will use to complete the purchase.
    9. Check Agree if prompted, then follow the instructions on screen to complete the purchase.
    10. Your remaining Nintendo Switch Online + Expansion Pack individual membership time will be removed and you will begin your Nintendo Switch Online + Expansion Pack family membership.

    For additional assistance with your membership plan, please contact us.

    What change do you want to make?

    If you already have a Nintendo Switch Online individual membership and want to change to a Nintendo Switch Online + Expansion Pack individual membership, you can use the remaining days of your Nintendo Switch Online individual membership as a discount to purchase a Nintendo Switch Online + Expansion Pack individual membership, up to the full cost of the Nintendo Switch Online + Expansion Pack individual membership.

    Follow the steps below to use your remaining Nintendo Switch Online individual membership days to purchase a Nintendo Switch Online + Expansion Pack individual membership at a discounted price:

    1. Select Nintendo eShop on the HOME Menu to launch Nintendo eShop.
    2. Select the account that has the Nintendo Switch Online individual membership.
    3. Select Nintendo Switch Online on the left side of the screen.
    4. Select View/Change Membership to see the current membership pricing and plans, including the regular price of a Nintendo Switch Online + Expansion Pack individual membership and the price you will pay after your discount is applied.
    5. Select Proceed to Purchase next to the Nintendo Switch Online + Expansion Pack individual membership pricing.
    6. Choose whether to activate automatic renewal.
    7. If you chose to activate automatic renewal, review the on-screen information on automatic renewal and select the payment method you will use to set up automatic renewal.
    8. Review the discounted pricing and additional information on automatic renewal. By default, your available Nintendo eShop funds will be used for the payment. If you do not have enough funds, select the payment method you will use to complete the purchase.
    9. Check Agree if prompted, then follow the instructions on screen to complete the purchase.
    10. Your remaining Nintendo Switch Online individual membership time will be removed and you will begin your Nintendo Switch Online + Expansion Pack individual 12-month membership.

    For additional assistance with your membership plan, please contact us.

    If you already have a Nintendo Switch Online family membership and want to change to a Nintendo Switch Online + Expansion Pack family membership, you can use the remaining days of your Nintendo Switch Online family membership as a discount to purchase a Nintendo Switch Online + Expansion Pack family membership, up to the full cost of the Nintendo Switch Online + Expansion Pack family membership.

    To purchase a Nintendo Switch Online + Expansion Pack Family membership, you must be aged 18 or older.

    Follow the steps below to use your remaining Nintendo Switch Online family membership days to purchase a Nintendo Switch Online + Expansion Pack family membership at a discounted price:

    1. Select Nintendo eShop on the HOME Menu to launch Nintendo eShop.
    2. Select the account that has the Nintendo Switch Online family membership.
    3. Select Nintendo Switch Online on the left side of the screen.
    4. Select View/Change Membership to see the current membership pricing and plans, including the regular price of a Nintendo Switch Online + Expansion Pack family membership and the price you will pay after your discount is applied.
    5. Select Proceed to Purchase next to the Nintendo Switch Online + Expansion Pack family membership pricing.
    6. Choose whether to activate automatic renewal.
    7. If you chose to activate automatic renewal, review the on-screen information on automatic renewal and select the payment method you will use to set up automatic renewal.
    8. Review the discounted pricing and additional information on automatic renewal. By default, your available Nintendo eShop funds will be used for the payment. If you do not have enough funds, select the payment method you will use to complete the purchase.
    9. Check Agree if prompted, then select Confirm to complete the purchase.
    10. Your remaining Nintendo Switch Online family membership time will be removed and you will begin your Nintendo Switch Online + Expansion Pack family 12-month membership.

    For additional assistance with your membership plan, please contact us.

    • There is not an automated way to combine the remaining time between two different types of memberships.
    • If you purchased multiple different membership types and have a significant amount of time remaining, please contact us for support.
    • If someone else in your family group purchased the family membership, you can leave the family group. You will still be covered on your individual membership until the time runs out.
    • If you purchased an individual membership and then a family membership, you will receive whichever is longer - the remaining time on the family membership or the remaining time on your individual membership. (You may also find our information on Can I Purchase Multiple Nintendo Switch Online Memberships to Extend My Membership Time? helpful.)
    • There is not an automated way to change your family membership to an individual membership.
    • It is not possible to purchase an individual membership when you’re part of a family membership.
    • If someone else in your family group purchased the family membership, you can leave the family group and purchase an individual membership for yourself.
    • If you purchased the family membership, you will need to wait until your current membership ends and purchase the other one.
      • If you want to change to an individual membership when the family membership you purchased ends, make sure that you’ve terminated automatic renewal so the family membership doesn’t begin again.
      • Keep in mind that anyone else in your family group will also lose access to the service when your membership ends.
    • For additional assistance with your membership plan, please contact us.