• {{pageTitle}}

    , {{gameSystem}}

    Starting from: {{regularPrice}}{{lowestPrice}}

  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    How to pay for a repair cost estimation or reject it?

    Read the information in this article to learn how to pay for your repair order.

    Please select your country of residence to check the information that applies to it.

    UK or Ireland

    Follow these steps:

    1. To pay for your repair, or request your item(s) be returned unrepaired, please click here and enter your repair order number to access your repair information.
    2. If the current status of your repair is 'Cost Estimation Created' click the '!' icon to proceed in viewing the cost estimation, paying for the repair or requesting the item be returned without repair.
      status_of_your_repair_nuk.png
    3. On the 'Cost estimation created' page, click 'See cost estimation' to view the cost estimation, pay for repair or request the item be returned without repair.
    4. Once you have viewed your cost estimation, please make your selection to either 'Accept Cost estimation', which will take you to payment; or 'Reject Cost estimation' to return the item(s) without repair.
      • Please note: If you select 'Reject cost estimation' you will receive an authorisation email to confirm you wish to go ahead with the items being returned to you without repair. If you do not authorise the return this may cause further delay in returning the items to you.
      • If you select 'Accept Cost estimation' you will be able to pay securely with Visa or Mastercard.

    Germany, Austria, or Switzerland

    You will receive an email with the cost estimation and a link. Click the link to see all the information regarding your request.

    There you can choose whether you want us to continue with this request. You will be forwarded according to your selection.

    You can pay for the repair via PayPal, credit card, giropay or direct bank transfer.

    Italy

    In case the costs for repair are not covered by warranty, you will receive a cost estimation for the repair as well as credentials to access the link via email. From the link you will be able to confirm the cost estimation and proceed to payment online with credit card or with cash on delivery if you choose the "shipping with cash on delivery" option.

    France

    The information is not available for this country, please contact us about this topic here.

    If you are already using our contact form, please select "Contact Nintendo Support".

    Spain or Portugal

    Form of payment: Payment in cash on delivery by giving the required amount to the courier that delivers the package from our repairs services. For more information, please contact our Customer Support here.

    If you are already using our contact form, please select "Contact Nintendo Support".

    The Netherlands or Belgium

    The information is not available for this country, please contact us about this topic here.

    If you are already using our contact form, please select "Contact Nintendo Support".

    Russia

    After examining your product, we will inform you about the total costs for repair or replacement. If you have any questions, please contact us.

    If you are already using our contact form, please select "Contact Nintendo Support".