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  • Welcome to Nintendo Support

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    Friends Appear as Always Being Offline


    You can play online with random users on Nintendo Switch, but your existing friends constantly appear as being offline even though they are connected to the internet.

    What to Do:

    1. Restart the Nintendo Switch console.

      Hold down the POWER Button for three seconds, then select "Power Options" > "Restart."

    2. Once restarted, verify that your console is connected to the internet.

      Perform an internet connection test.

    3. Ensure your console has the latest system version.
    4. Update your Notification settings.

      From the HOME Menu, select "System Settings" > "Notifications," then simultaneously press and hold down either the L or R stick and either the + or - Button. Select "Update".

    5. Connect online using a different access point.
    6. If the issue persists, try again later on in the day.

    Situation Not Resolved:

    Please contact us for support by clicking here.