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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Message: Your Nintendo Account Must Be Linked to a Nintendo Switch Console (Nintendo Switch Online App)

    Description:

    You are unable to sign into the Nintendo Switch Online app and you receive the error message, "Your Nintendo Account Must Be Linked to a Nintendo Switch Console."

    Important:

    • Users with Nintendo Accounts for ages 12 and under can use game-specific services. Some features, including voice chat, require a Nintendo Account for ages 13 and up.
    • For all other users, the Nintendo Account you wish to use must be linked to a Nintendo Switch console prior to linking it to the Nintendo Switch Online app.

    What to Do:

    Link your Nintendo Account to a Nintendo Switch console, and then sign in to the Nintendo Switch Online app on your smart device.