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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 9001-0023


    You are attempting to purchase or redeem a download code for a game, content, or Nintendo Switch Online membership from the Nintendo website and receive error code 9001-0023.

    Additional Information:

    • This error code indicates that your Nintendo Account has not accessed Nintendo eShop from a Nintendo Switch console.
    • Nintendo Switch titles, content, and memberships can only be purchased or redeemed from the Nintendo website using a Nintendo Account actively linked to a Nintendo Switch console.

    What to Do:

    Link your Nintendo Account to the Nintendo Switch console you wish to obtain the content on and then access Nintendo eShop at least one time. Once this process is complete, you will be able to purchase games directly from the Nintendo website or continue redeeming your code or offer.