• {{pageTitle}}

    , {{gameSystem}}

    Starting from: {{regularPrice}}{{lowestPrice}}

  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2813-9712


    You are unable to connect to Nintendo eShop and you receive error code 2813-9712.

    Additional Information:

    This error indicates that Nintendo eShop has timed out due to inactivity, or that there is a temporary service outage related to Nintendo eShop for Nintendo Switch.

    What to Do:

    • Return to the HOME Menu and attempt to access Nintendo eShop again.
    • If the error code persists, visit the Network Maintenance Information/Operational Status page and check for any posted service maintenance or outages.
    • Once Nintendo eShop maintenance has ended, try to connect to Nintendo eShop again.

    Situation Not Resolved:

    If there is no maintenance or outage posted, and you have experienced this issue for an extended amount of time, please contact us for support by clicking here.