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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2813-6838 (Prepaid Card Not Working)


    You are unable to redeem a Nintendo eShop Card and receive the error code 2813-6838.

    What to Do:

    Situation Not Resolved:

    If the issue persists for more than 24 hours, please contact us for support.