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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2813-5921

    The information in this article can help you when you are unable to make a purchase on Nintendo eShop and you receive the error code 2813-5921.

    Additional Information:

    This error code indicates that the transaction was refused due to an error regarding the 3D Secure data registered on the card.

    Possible Solutions:

    • Contact your bank or the credit card issuer for further assistance.
    • Try using a different credit or debit card.
    • As an alternative, you can add funds using Nintendo eShop Cards, or use PayPal.