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  • Welcome to Nintendo Support

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    Error Code: 2813-2475, 9001-2475

    The information in this article can help you when you are unable to make a purchase on Nintendo eShop and you receive the error code 2813-2475 or 9001-2475.

    Additional Information:

    These errors indicate that the transaction was refused due to an error triggered when the card used does not have 3D Secure data registered in its card details.

    Possible Solutions:

    • Contact your bank or the credit card issuer for further assistance in order to register the 3D Secure data to the card.
    • Try using a different credit or debit card.
    • As an alternative, you can add funds using Nintendo eShop Cards, or use PayPal.

    Situation Not Resolved:

    Contact your bank or the credit card issuer for further assistance.