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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2005-0005

    Description:

    • An error code is displayed on Nintendo Switch console and you are unable to move past this screen.
    • Error code: 2005-0005.

    What to Do:

    Determine when this error is occurring.


    1. Power off the Nintendo Switch console.
    2. Restore the Nintendo Switch console to factory settings without deleting save data.
    3. Ensure the console has the latest system version.

    Situation Not Resolved:

    If the error persists, the Nintendo Switch console will need to be repaired.

    Please click here to book a repair.

    1. Delete all data related to the software update and DLC for the non-working software.
    2. Redownload the software update and any applicable DLC, then start the game again.

    If the error persists and a microSD card is being used, try the following:


    Situation Not Resolved:

    If the error persists, the Nintendo Switch console will need to be repaired.

    Please click here to book a repair.