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Download Code Is Lost or Missing - Retailer Code Receipt Lost or Missing

What to Do:

  • You will need your receipt to verify and redeem your code. Locate the receipt you received when you made the purchase. The download code is a 16-digit code that is printed on the receipt you received from the retailer.
  • If you provided an email address to the retailer when you bought the code, check your email. The retailer may also have sent you an email with a copy of your download code.
  • Check your previously downloaded titles in Nintendo eShop. If the download code was already redeemed, you can redownload the game on your Nintendo Switch console, Wii U console or system in the Nintendo 3DS family without re-entering the code.
  • Check with the retailer where you purchased the download code to see if they have a record of your purchase, and can provide you with a new copy of the receipt.
    • Depending on the retailer, they may be able to locate your purchase using your credit card, your retailer account history or a loyalty programme membership.

Situation Not Resolved:

If you are still unable to locate the download code, you will need to purchase another one. Nintendo is not able to replace codes that have been lost, misplaced, or stolen.