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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Download Code Is Lost or Missing - Download Code is Lost

    What to Do:

    • Locate the receipt you received when you made the purchase. The download code is a 16-digit code that might be printed on the receipt you received from the retailer.
    • If you provided an email address to the retailer when you bought the code, check your email. The retailer may also have sent you an email with a copy of your download code.
    • Check your previously downloaded titles in Nintendo eShop. If the download code was already redeemed, you can redownload the game on your Nintendo Switch console, Wii U console or system in the Nintendo 3DS family without re-entering the code.
    • Check with the retailer where you purchased the download code to see if they have a record of your purchase, and can provide you with a new copy of the receipt.

    Situation Not Resolved:

    • If you are still unable to locate the download code, you will need to purchase another one. Nintendo is not able to replace codes that have been lost or stolen.