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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Did Not Request a "Forgot Password" or "Your password has been reset" Email

    The information in this article can help you if you receive a "Forgot Password" or "Your password has been reset" email, but you did not request a password change. You may receive multiple versions of the same email.

    Important: Emails related to Nintendo Accounts are always sent from no-reply@accounts.nintendo.com. If you haven't already, please add this email address to your contacts address book and safe sender list to ensure that you receive the appropriate emails.

    What to Do:

    You can disregard the email. Your password will not be changed.

    If you are concerned that your Nintendo Account has been compromised or accessed by an unauthorised user, please review our recommendations in the Nintendo Account Recovery Process to update your password and protect your Nintendo Account.

    Situation Not Resolved:

    If you have additional questions or concerns, please contact us for support.