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Control Sticks Not Responding when Joy-Con Controllers Are Attached

The information in this article can help you when the control sticks on the Joy-Con controllers do not respond or respond incorrectly while the controllers are attached to the Nintendo Switch console.

Important:

Additional Information

  • The Joy-Con cannot be attached to a Nintendo Switch Lite system, but they can be used wirelessly.
  • You may find information regarding Inquiries about Various Technical Issues Related to Joy-Con Controllers helpful.

What to Do:

  1. With the Joy-Con controllers attached to the console, verify that they register correctly as attached within the HOME Menu Controllers screen.
    hac-ss-controllers-registering-as-attached.jpg
  2. Ensure your console has the latest system version.
  3. Ensure the Joy-Con controllers have the latest controller firmware installed.
  4. Remove any skins or covers from the problematic Joy-Con controller or controllers, if any, and calibrate the control sticks.
  5. If the issue is occurring with a specific game or application, try the following:
    • Check for any available software updates for that game.
    • Check the electronic manual for that game. Some game, such as Mario Kart 8 Deluxe, support in-game tilt controls. If these are activated, it may seem as if the control sticks are not responding correctly. If this is the case, the in-game tilt controls may need to be deactivated.

Situation Not Resolved:

  • If the control sticks cannot be calibrated, the non-working Joy-Con controller or controllers will need to be repaired. Do not send in the console.
  • If the controller registers correctly as being attached to the console but the control stick is not responding correctly, the non-working Joy-Con controller or controllers will need to be repaired. Do not send in the console.

Please click here to begin the repair process.