Applies to: Nintendo GameCube
The image problem occurs in all games:
In this case the Nintendo GameCube must be sent to us for repair or replacement.
The image problem only occurs in certain games:
Please check (using the game instructions) whether the corresponding game has a PAL 60 Hz mode, and if so whether your TV is able to depict image signals received in PAL 60 Hz. (You will also find detailed information on this in the FAQs on the Nintendo GameCube system under the "Information on PAL 60 Hz mode" chapter.)
The game only has a PAL 60 HZ mode
Please check whether the Hz setting on the TV matches that of the game.
If this is not successful, test the game and Nintendo GameCube on another TV that is able to depict PAL 60 Hz.
If the game still shows the same image problems - if possible - test the affected game with another Nintendo GameCube on a TV that is able to depict PAL 60 Hz.
If you do not have a PAL TV that is able to depict the game in PAL 60 Hz, please contact the Nintendo Service Centre (see Contact section for details).
The game can play both in PAL 50 Hz and PAL 60 HZ mode
Please check whether the Hz setting on the game matches that of the TV. There follows more information on setting the Hz for the relevant Nintendo GameCube games:
If this is not successful, please test whether the game works in another Nintendo GameCube (ensure that the Hz settings match on the game and TV).
The game does not have a PAL 60 HZ mode
If possible, connect your Nintendo GameCube to another TV to exclude a defect with the TV.
If this is not successful, if possible, test the affected game in another Nintendo GameCube.
The exact cost of the repair can be found in the relevant repair price list, together with detailed information on the procedure for obtaining a repair.
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