Get support for your Nintendo systems, software and services

Controller not working properly

First of all, check whether the L or R button was pressed when switching on the console, or the Control Stick or C Stick was not in the neutral position. If this is the case, this can result in operating faults.

In order to restore the original neutral position, all controller buttons, keys and sticks must be released (the Control Stick and the C Stick must be in the neutral middle position). The X, Y and the START/PAUSE buttons must then be held down for at least three seconds.

If this doesn't solve the problem, send the Nintendo GameCube plus game and controller for repair or replacement.

NOTE: We can perform repairs or replacement exclusively on games that originated directly from Nintendo.

  • You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).
  • Please always send your Nintendo GameCube disc in the original cover.

The exact cost of the repair can be found in the relevant repair price list, together with detailed information on the procedure for obtaining a repair.