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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Reset Password (Nintendo Account only)

    Instructions on resetting your Nintendo Account password.


    • If you are using a Nintendo Account for a child, your sign-in information can only be reset through your parent/guardian's account. For assistance, please click here and select "Nintendo Account for a child".

    Complete these steps:

    1. Click the “Forgot your password?” link when prompted.
    2. Enter the email address associated with your Nintendo Account.
    3. Click “Submit” to have a temporary sign-in link sent to your email address.
    4. When the email arrives, click the link in the email.
    5. Enter and confirm a new password.
      • Do not include your date of birth as part of the password. An error message will appear if you include your date of birth, and you will be prompted to select a different password.
      • Please keep in mind that passwords must be at least eight characters long and include a combination of characters from two of the following categories: letters, numbers and punctuation.
    6. Enter the birthdate or nickname associated with your Nintendo Account
      • Please make sure you are entering your Nintendo Account nickname, and not your sign-in ID (if you have created one).
    7. Click “Sign In”. This will reset your password and sign you in to your Nintendo Account.