Forgot Nintendo Account Sign-In Info (Email Address, Password, Sign-In ID)
You have forgotten the sign-in information (email address, password or Sign-In ID) associated with your Nintendo Account.
Important:
- If you have registered a passkey with your Nintendo Account but are unable to sign in using it, please refer to Unable to sign in to Nintendo Account using a Passkey.
- If you have enabled 2-step verification for your Nintendo Account but cannot access the code required to sign in, please refer to Issues with Nintendo Account 2-Step Verification Code.
- If you have changed your preferences to allow sign-in with your Sign-In ID only, you will not be able to use your email address to sign in. You will need to use your Sign-In ID to sign in to your Nintendo Account.
What to Do:
Have You Forgotten the Information for a Standard Nintendo Account or a Nintendo Account for a Child?
Nintendo Account Nintendo Account for a child
Make sure you are using the correct method to sign in.
Were you able to sign in?
If you were able to sign in, then you're all set!
- After signing in, you can review your sign-in information through the Nintendo Account website:
- Email address: On the User Information page, select Change in the Email Address section. Your Nintendo Account email address will be displayed. Note that you do not have to proceed with updating the email address.
- Sign-In ID: Your current Sign-In ID can be found by by selecting Sign-In and Security Settings, then selecting Edit next to Change Sign-In ID. Your Sign-In ID will be displayed. Note that you do not have to proceed with updating the Sign-In ID.
- Password: For security purposes, your password is never visible. If you wish to change your password, select Sign-In and Security Settings, then select Edit next to Change Password.
What sign-in information did you forget?
Email AddressSign-In IDPassword
You can view part of the email address associated with your Nintendo Account in User Settings on your Nintendo Switch console, and, if you know your Nintendo Account password, can review the complete email address:
- On the Nintendo Switch HOME Menu, select your user icon.
- Select User Settings.
- The first two characters of the email address associated with your Nintendo Account and the first letter of the domain name of the email address will appear after Nintendo Account.
- If you know your password, select Check Account Information and enter your password when prompted to view the full email associated with your Nintendo Account.
Were you able to locate the Nintendo Account email address?
If this information resolved your issue, then you’re all set!
- After signing in to your Nintendo Account, you can update your email address to something you will remember in the future.
If you do not remember your Nintendo Account email address and are unable to locate it using your Nintendo Switch console, please contact us for support.
If you have forgotten your Sign-In ID, try using your email address to sign in instead.
Important: If you have changed your preferences to allow sign in with your Sign-In ID only you will not be able to use your email address to sign in, and may receive a message stating that "The email address/Sign-In ID or password is incorrect."
Were you able to sign in using your email address?
If you are able to sign in using your email address, then you’re all set!
- After signing in to your Nintendo Account, you can find your current Sign-In ID by selecting Sign-In and Security Settings. Select Edit next to Change Sign-In ID. Your Sign-In ID will be displayed. Note that you do not have to proceed with changing the Sign-In ID.
- However, if you prefer to use your Sign-In ID instead of your email address when signing in, we recommend changing your Sign-In ID to something you will remember in the future.
- If you are unable to sign in using your email address, it is likely that your Sign-In Method Preference is set to Sign-In ID Only.
- Your Sign-In ID can be found in the Nintendo Account section in User Settings on your Nintendo Switch console.
- From the HOME Menu, select the System Settings icon, scroll down and select User, then select your user. The first three characters of the Sign-In ID will be displayed in parentheses after Nintendo Account.
- If you know your password, you can select Check Account Information then View Sign-In ID and sign in using your password to view the complete Sign-In ID.
Were you able to locate your Sign-In ID?
If you are able to sign in using your Sign-In ID, then you’re all set!
- After signing in, you can change your Sign-In ID to something you will remember more easily in the future.
If you do not remember your Sign-In ID and were unable to locate it using your Nintendo Switch console, please contact us for support.
If you do not remember the password associated with your Nintendo Account, and you created your account with:
- Social Media Services (Google or Apple ID): Visit the social networking site that you used to sign in to your Nintendo Account, and use their Help area for directions to update your password.
- No other services (Nintendo Account only): Click Forgot your password? on the sign-in page to reset your password.
Were you able to reset your password?
Yes No, forgot password reset information No, can't access email inbox to reset password
If you were able to reset your password, then you’re all set!
- After resetting your password, you will be signed in to your account. We recommend visiting the Sign-In and Security Settings page to make note of your sign-in method. Depending on this setting, you may need to use your Sign-In ID instead of your email address when signing in on other devices.
Which item did you forget?
If you do not remember the date of birth associated with your Nintendo Account, try entering your nickname instead when resetting your password.
However, even if you are able to reset your password using your nickname, keep in mind that, as described in the Nintendo Account Agreement, when you create your Nintendo Account you must provide us with accurate information, including the correct date of birth.
If you entered an incorrect date of birth when you created your Nintendo Account, please contact us for support.
- If you have forgotten the nickname associated with your Nintendo Account, you can find it in various ways:
- Check the email inbox of your Nintendo Account email address for emails from no-reply@accounts.nintendo.com. Your nickname can be found in certain emails from this address, including notifications sent when you created the Nintendo Account, signed in to a new device, or made changes to your family group or Parental Controls.
- If you are signed in to your account on a Nintendo Switch console, in the "Nintendo Account" section of the User Settings.
- From the HOME Menu, select the System Settings icon, scroll down and select User, select your user, then select Check Account Information—your Nintendo Account nickname will display.
- If you are part of a Nintendo Account family group, ask one of the other members of your family group to sign in to the Nintendo Account website and select Family Group. The nicknames of all the members of the group will display in the "Family members" section.
- If you are unable to find the nickname associated with your Nintendo Account, try entering your date of birth instead when resetting your password.
Were you able to reset your password?
If you were able to reset your password using your date of birth, then you're all set!
- After signing in to your Nintendo Account on accounts.nintendo.com, you can find your nickname on the User Information page, in the Profile section.
- We also recommend visiting the Sign-In and Security Settings page to make note of your sign-in method. Depending on this setting, you may need to use your Sign-In ID instead of your email address when signing in to other devices.
As described in the Nintendo Account Agreement, when you create your Nintendo Account you must provide us with accurate information, including the correct date of birth.
If you entered an incorrect date of birth when you created your Nintendo Account, please contact us for support.
If you no longer have access to the email address associated with your Nintendo Account and cannot reset your password, please contact us for support.
Your log in information can be verified and reset through your parent/guardian’s Nintendo Account.
What sign in information did you forget?
- To verify your Sign-In ID, have your parent/guardian log into their account and click Family group. All associated accounts for children will appear.
- Have them select your account to open your account settings.
- Have them select Sign-In and Security Settings.
- Part of your Sign-In ID will appear below the option to Change Sign-In ID.
- If you still do not remember your Sign-In ID, have them select Edit next to Change sign-In ID, then enter their Nintendo Account password.
- Your full Sign-In ID will appear. Keep in mind that your Sign-In ID does not need to be changed if you think you will remember it—have your parent/guardian select Cancel to keep the current Sign-In ID.
If you have forgotten your password, have your parent/guardian reset your password through their account.