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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error code 005-5964

    What does this error code mean?

    This is a general problem. Your Nintendo 3DS family system or the application you are using may be the cause of it.

    What can I do?

    Unfortunately, there’s not much you can do to solve the issue. Please take a note of the following information and Contact Us:

    • Serial number of your Nintendo 3DS family system: depending on the system that you own, this may be on the back of the system, underneath the battery, on a sticker near the battery, or underneath one of the cover plates.
    • Repair number/tracking number if you have sent the device for repair recently.