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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

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    1. If you have a Game Boy or Game Boy Pocket, first check whether the contrast wheel has been shifted.
    2. If you are using rechargable batteries, a battery set or power pack from a third-party manufacturer, first test the equipment with new, normal, disposable batteries.
    3. If you are using an original Nintendo battery set or a power pack (AC/DC adapter), please check if there is a defect in it.
    4. Please check whether this error occurs only during one game or during several. If it occurs only during one game, test the game on another Game Boy where possible.