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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Paper jam

    Please take the following steps:

    1. Switch off Game Boy Printer.
    2. Remove the protective cover over the paper roll and cut off several centimetres' length of paper.
    3. Lift the plastic tab above the paper cutter from below (using your nail or a coin), press lightly with your thumb on the place where you see the word "printer" on the cover, and move the cover in the direction of the paper groove.
    4. Carefully remove the jammed paper (using your finger or tweezers).