Loss of picture or black display when device is switched on

Applies to: Game Boy Advance


  1. If the display is dark even with the device switched off, or it appears as if colour has leaked out, then please read the section on 'LCD breakage'.
  2. If you use rechargeable batteries or a battery set or power pack from a third-party manufacturer, you should first test the device using new, normal disposable batteries.
  3. Please check if the problem only occurs with one game or if it also occurs with others. If it only occurs with one game, you should - if possible - test this game on another Game Boy Advance.
    • If this is not possible, you should send the Game Boy Advance, together with the game, to us for repair or replacement.
    • If the problem occurs with all games, the Game Boy Advance must be sent in to us for repair or replacement.
    • If the problem only occurs with one game and also only on your Game Boy Advance, the Game Boy Advance, together with the game, must be sent in to us for repair or replacement.
    • If the problem only occurs with one game, which does not run on any other Game Boy Advance, the game must be sent in to us for repair or replacement.

NOTE:

  • We can only perform repairs or replace games that originated directly from Nintendo.
  • You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).