Support

Get support for your Nintendo systems, software and services

The Game Boy Advance logo appears, but the game does not load

  1. If you have simultaneously pressed the Start and Select buttons immediately after switching on the Game Boy Advance, you can continue the game by pressing the A button.
    • If this doesn't solve the problem...
  2. Please check if the game runs without problems on another Game Boy Advance.
    • If this is not possible, please send us your Game Boy Advance plus the game for repair or replacement.
    • If your game runs without problems on another Game Boy Advance, please send us your Game Boy Advance plus the game for repair or replacement.
    • If your game also doesn't work without problems on another Game Boy Advance, please send us the game for repair or replacement.

NOTE:

  • We can only perform repairs or replace games that originated directly from Nintendo.
  • You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).